Donnelly Commemorative Images guarantees all portraits against defects in quality and craftsmanship for the lifetime of the memorial to which they are attached. Our memorial portraits are guaranteed not to fade or deteriorate. The memorial portrait will be replaced free of charge if you or your family ever has a problem with defects in quality and craftsmanship. Please be aware that our memorial portraits are produced using actual porcelain pigments to ensure a lifetime of non-fading enjoyment and to allow for an accurate reproduction of your original photo. These pigments are subject to very high temperatures in the kilns we use to bake the porcelain. There are times when certain colors will have a slight variation in hue from the original photo, this is normal with this process and in no way detracts from the beauty or the quality of the reproduction.

If your portrait or memorial is damaged during shipping, please contact us within three (3) business days and we will ship a new one to replace it at our expense. You must keep the damaged portrait or memorial and its packaging for inspection by our shipping company. All images are archived by our internal numbering system and family name in the event a replacement is needed. We ask that any portrait or memorial returned under our guarantee be submitted with your replacement request. We study all damaged returns to help improve the quality of our work and to help us engineer stronger materials and design better shipping processes.